Shipping & Delivery
What is the easiest method to track my orders?
The easiest method is to create a customer account and track directly on the website.
or
Once you place an order you will receive a confirmation email that includes your order number. If you can not seem to find your confirmation email make sure to check your spam / junk / promotion folder.
You can also check the status of your order online with shipping tracking number(https://www.17track.net/en).
When will my order ship?
Delivery Time = Processing Time + Shipping Time
- Estimated processing time 1-3 business days*
- Processing time differs from product to product. Some popular styles can be shipped out within 24-48 hours, while other orders may take 3-6 business days*.
- Estimated shipping time 5-14 business days*
Please Note: Most items are shipped from international warehouses. If you order multiple items; there may be multiple packages.
*Business days are defined as Monday - Friday. This does not include weekends or holidays.
What is my order number?
Once you place an order you will receive a confirmation email that includes your order number. If you can not seem to find your confirmation email make sure to check your spam / junk / promotion folder.
Where is my tracking number?
Once your order is shipped you will receive an email with your tracking number. If you feel like your order has been shipped and you can not find your tracking number email please check your spam / junk / promotion folder.
If you are still having trouble finding your tracking number please use the Contact Us form.
How much is shipping? When will my order arrive?
US and International Orders
Standard Shipping for orders under $100 is $5.99
- Delivered in 5-14 Business days
Standard Shipping for orders over $100 is FREE
- Delivered in 5-14 Business days
Expedited Shipping is $24.99
- Delivered in 3-6 Business days
The above shipping times are estimates quoted by our shipping & logistics companies. Jewelry Direct Outlet will not be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Jewelry Direct Outlet will do our best to limit any inconveniences that may arise.
You are always welcome to contact us with any questions or concerns.
Who are your shipping logistic partners?
We work with a variety of shipping companies as we ship internationally. The most common in the USA is USPS (United States Postal Service).
International Taxes & Duties
Shipping on international orders does not include applicable fees, tax, and duty charges that are based on your own country's policy. There will most likely be a charge by the carrier/country for customs/tax charges (this occurs with any international order for any company). The customer is responsible for all additional charges.
We highly recommend you include your contact number when you place your order in case the shipping partner needs to contact you!